Frequently Asked Questions

How do I buy a product?
Several categories or products are available for online purchase, or you can search using the Product Search link. When you find the item you want, click on 'Add to Cart' and follow the on screen instructions to purchase. Once your order is complete, you will be able to download many products immediately from your receipt.

How long will my purchases be available to download?
Purchased items should be saved on your local computer for future use. They will be available on ClerkCart for a short time after purchase.

In what formats are data extracts offered?
Depending on the product, data will be provided in either Microsoft Excel or PDF format. The product’s description will indicate its format. You will need Microsoft Excel to view XLS files, and Adobe Reader version 7.0 or higher to view PDF files. Download Adobe Reader for free.

I’ve lost/deleted the email I received about my order. How do I download/view a product I purchased?
Log in to ClerkCart and select Your Orders. Your recent orders will be listed on this page. Click on the order number for the report you wish to access. Once the order receipt opens, click on the link under Download.

How much do products cost?
Costs vary by product. A 3.5 percent service charge will apply when you pay by credit card. If you pay using an escrow account, there is no service charge for the escrow account deduction. Please note: Each time you add money to your escrow account with a credit card, the 3.5 percent service charge will apply. The fee is charged by MyFloridaCounty.com, the financial service provider for credit card transactions. It will appear separately on your credit card billing statement. The Clerk & Comptroller’s office does not receive any part of this fee. If the data you want is not currently available and specialized programming is required to complete your request, a minimum charge of $60 per hour of programming may apply. The Clerk & Comptroller will provide an estimate before proceeding with the request.

I don't see the data I need. Can I request it?
With the launch of a new Clerk & Comptroller website coming soon, the development of new specialized reports in Clerk Cart has been suspended. Please take a moment to review the current list of Clerk Cart reports to see if the information you need is already available in an existing report. Existing reports may still be purchased on Clerk Cart.

How do I see the products I have selected in this order?
Click on the Your Orders link on the left part of the page. Your open orders are the ones marked 'Active'. Select any order to view the selected products.

I see different codes in my data. What do they mean?
You can determine what those codes mean by clicking on the Docket Code and Municipal Code lists.

How can I contact customer service?
Please click the Contact Us link to contact customer service.

What forms of payment are accepted?
We accept MasterCard, Visa, Discover and American Express. You can also use your credit card to deposit funds into an escrow account, then use that account to pay for future purchases. A 3.5 percent service charge will apply when you pay by credit card. If you pay using an escrow account, there is no service charge for the escrow account deduction. However, there is a service charge when using a credit card to replenish your escrow account. The fee is charged by MyFloridaCounty.com, the financial service provider for credit card transactions.

What is an escrow account?
Making multiple purchases? Use your credit card to deposit funds into an escrow account, then use that account to pay for future purchases. An escrow account eliminates the need to enter your card information with each transaction.
In order to establish or replenish an escrow account, you must pay by credit card. The service charge for credit card transactions will apply for each deposit into the account. However, there is no service charge for purchases made using the escrow account.
Escrow accounts do not earn interest. Customers must agree to the escrow account terms and conditions on the Account Balance page in order to use the service.

Does the money in my escrow account ever expire?
No, money in the escrow account will not expire.

Is there a cost to use an escrow account?
There is no additional charge when buying reports using an escrow account. However, each time you use your credit card to deposit money into the account, a 3.5 percent service charge will be applied by the credit card processing provider.

How do I create an escrow account, add money to my escrow account, or view my escrow account balance?
Click on Account Balance on the left side of the page. To set up a new escrow account, just enter the dollar amount you wish to add to your new account and click on the checkout button to continue establishing your account. Follow the on-screen instructions to deposit money using your credit card. If you already have an escrow account, you may view your current balance on the Account Balance page as well as add additional funds to the account. A service charge will apply for all credit card transactions.

Can I get a refund of money in my escrow account?
Please use the Contact Us link to request a refund.

I am using Internet Explorer 10, and the Clerk Cart website is not working as expected.
For newer browsers such as Internet Explorer 10 (which comes with Windows 8), you may need to turn on Compatibility View by clicking on the Compatibility View icon in your browser’s address bar. Please visit Microsoft’s website for more information about Compatibility View.

Is my online payment secure?
We use industry standard SSL (Secure Socket Layer) encryption when transmitting and receiving sensitive information. We do not store your sensitive data, such as full credit card numbers. All credit card transactions are conducted by MyFloridaCounty.com.

Why is the format of my report different?
As the Clerk’s office moved forward with the merging of Civil cases into the ShowCase system this past January (2016), it was necessary to upgrade the technology used to create Clerk Cart reports to be compatible with this new system. The new reporting technology is a more modern and reliable approach based on Microsoft, and although the data is still the same, you may notice some differences in the formatting inside the files you now receive. If the new formatting causes issues with the way you are using the data, please contact your internal IT department to help resolve those issues. For issues with the actual data other than formatting, please call the Clerk IT Help Desk at 561 355-6720.