MFA & reCAPTCHA

The Clerk’s Office leverages industry-standard security tools to safeguard our systems and data to ensure reliability for users. This is especially important for court records due to confidential and sensitive information that may be contained within the document.

The security protocol for our eCaseView system, which provides online access to court records, incorporates both Multi-Factor Authentication (MFA) and reCAPTCHA, with each performing a distinct security function.

  • MFA is an additional layer of verification requiring users to enter their password and confirm their identity with a code sent to their email, similar to sites like Amazon. This ensures that even if someone obtains your password, accessing your account remains extremely difficult without that second factor.
  • reCAPTCHA is designed to quickly verify that a person interacting with the system is a human, not an automated bot which helps prevent fake or malicious automated activities like DDoS attacks which can cause service disruptions. Most government sites utilize this security tool.

While we understand the use of these security tools requires additional steps for users, they are necessary to protect the integrity of the court information we protect.

Troubleshooting Tips

Multi‑Factor Authentication

  1. Do not bookmark the Sign-in page. Always start from the eCaseView main page.
  2. When setting up email‑based MFA, only your registered email address may be used to receive verification codes. If you entered a different email address by mistake, please contact support at eCaseView‑Support@mypalmbeachclerk.com.
    • Check your spam or junk folder if you are not receiving verification codes.
    • Confirm that the email you entered exactly matches your registered email address.
    • Ensure you are entering the most recent verification code.
  3. Microsoft Authenticator works on only one device per registered account. If you replace your device, you must set up Authenticator again. For assistance, contact support at eCaseView‑Support@mypalmbeachclerk.com.

For more information on Registered User access and MFA, helpful details are available in the “eCaseView – Registered User Access” section of the FAQ site.

Google reCAPTCHA

If reCAPTCHA fails when verified, try the following steps:

  1. Avoid using bookmarks or double‑clicking to navigate within eCaseView.
  2. Do not use third‑party interface programs to access eCaseView.
  3. Clear your browser cache and cookies.
  4. Test using an alternate browser.
  5. Test using an incognito or private browsing session.
  6. Disable browser extensions one by one and see if this helps resolve the issue.
  7. Attempt access from a different device.
  8. Attempt access from a different network, such as another Wi‑Fi connection or a mobile hotspot.
  9. Try resetting your modem or router.
  10. If you are an international user, connect through a VPN and follow the steps above.
  11. If you are using a VPN, try uninstalling the VPN browser plugin or program.
  12. Check your computer for malware.

If reCAPTCHA functions correctly on another device or network, this indicates that your original network may be filtering or blocking reCAPTCHA. Please work with your IT department to allow Google reCAPTCHA traffic and reset your browser to remove any stale tokens or cached data. Your IT professional should be able to locate and stop the source of the problem.

Still Need assistance?
If none of the troubleshooting steps resolve the issue, please contact the Clerk of the Circuit Court & Comptroller’s Office at eCaseView‑Support@mypalmbeachclerk.com. To expedite support, please include:
  1. Your registered eCaseView email address
  2. The browsers you used
  3. The date and time the issue occurred
  4. Full browser screenshots of all steps taken, including the URL

We appreciate your partnership as we enhance our security protocols.